Terms and Conditions (T&C)
These General Terms and Conditions ("hob-hob GTC"), together with the Privacy Policy, govern the use of the hob-hob online platform ("hob-hob Platform"), accessible through www.hob-hob.com and hob-hob’s mobile applications ("hob-hob Apps").
The hob-hob platform is available to users worldwide, connecting explorers (users booking experiences) with creators (users offering experiences) for creative experiences, including but not limited to photography, videography and other creative or hobby-based activities. By using our platform, you agree to comply with these GTC.
1. About us
1.1 Hob-hob is an online marketplace that connectsexplorers with independent creators offering creative experiences. These mayinclude, but are not limited to, workshops, guided sessions, classes, events,or other hands-on activities in areas such as photography, videography, arts,crafts, or other creative or hobby-based fields. The platform enables users todiscover, book and securely pay for these experiences.
1.2 Hob-hob serves as an intermediary between explorers andcreators, enabling them to connect and arrange experiences offered on the platform.Hob-hob does not assume responsibility for the execution, quality orfulfillment of any experience booked through the platform.
1.3 Payments on hob-hob are processed securely through Stripe using StripeConnect (Standard). Hob-hob does not hold user funds.Payments are transferred directly to the creator, with applicable fees deductedduring the transaction process.
2. Scope
2.1 These hob-hob GTC apply to all visitors and users of the hob-hob platform, including explorers and creators.
2.2 The use of the hob-hob platform is strictly personal. The resale of experience bookings or using the platform for unauthorized commercial purposes is prohibited unless expressly permitted by hob-hob in writing.
3. Role of hob-hob and user responsibilities
3.1 Hob-hob provides a marketplace where explorers and creators can connect to offer and book experiences. While hob-hob facilitates these interactions, it does not provide, organize, or oversee the experiences themselves.
3.2 Creators are responsible for the accuracy and quality of their listings, including any descriptions, images, pricing, and experience details. All images uploaded must be their own, or they must have the legal rights and permissions to use them. If an image includes identifiable individuals, creators must have their explicit consent before sharing the image.
3.3 When booking an experience, users enter into a direct agreement with each other. Any changes, cancellations, disputes, or concerns regarding an experience must be resolved between the explorer and the creator. Hob-hob provides the platform for these transactions but does not mediate disputes unless legally required.
3.4 Hob-hob does not provide insurance coverage. All users are solely responsible for their own safety, protection, and participation in experiences. Explorers must ensure they have appropriate personal insurance. Creators must ensure they have appropriate liability or business insurance covering the experiences they offer. This includes, where applicable, coverage for risks associated with the specific type of experience, including but not limited to activities involving food preparation, use of tools or equipment, physical activity, or services provided at private or third-party locations. All users acknowledge that participation in any experience is at their own risk. Creators are not liable for injuries, accidents, or damages affecting explorers, unless caused by gross negligence. To the maximum extent permitted by applicable law, creators’ liability is limited to cases of gross negligence or intentional misconduct. Hob-hob is not liable for any incidents or losses occurring during experiences.
3.5 Hob-hob reserves the right to restrict, suspend, or terminate user accounts at any time in cases of violation of these Terms and Conditions, fraudulent or abusive behavior, misuse of the platform, and legal or regulatory risk. Hob-hob may remove content, disable listings, or restrict access without prior notice where necessary. Users are not entitled to compensation for account suspension or termination resulting from violations of these Terms.
3.6 All users are expected to treat each other with respect and communicate in a professional, inclusive, and non-discriminatory manner. Any form of harassment, abuse, racism, sexism, hate speech, or disruptive behavior is strictly prohibited and may result in suspension or account termination.
3.7 Users must not share violent, sexual, or otherwise inappropriate content through listings, messages, or any platform feature. Hob-hob reserves the right to remove any content that violates these standards or encourages illegal activities.
3.8 Hob-hob does not guarantee the accuracy, completeness, or reliability of any listing or user content. Hob-hob does not guarantee any specific outcome, result, or satisfaction from participation in an experience.
3.9 For experiences involving food preparation or cooking, creators are solely responsible for complying with all applicable food safety, hygiene, and health regulations. Explorers are responsible for informing creators of any allergies, dietary restrictions, or health conditions prior to the experience. Creators must provide accurate information about ingredients and preparation methods. Hob-hob is not liable for any allergic reactions, health issues, or damages arising from such experiences.
3.10 Experiences may take place in private or third-party locations, including the explorer’s home. All users participate at their own risk. hob-hob is not liable for any damage, loss, or incidents occurring at such locations. Creators and explorers are responsible for agreeing in advance on the use of space, equipment, and cleaning responsibilities. Hob-hob is not responsible for any related disputes.
4. Accounts, listings, and creator requirements
4.1 Users must register for a free account to book experiences as explorers, list experiences as creators, or access additional platform features such as messaging, saving experiences, or managing bookings. Browsing the hob-hob platform is possible without registration.
4.2 Users are responsible for keeping their account credentials secure. Hob-hob will not be liable for unauthorized access or misuse of an account.
4.3 Hob-hob reserves the right to suspend or terminate accounts that engage in fraudulent activities, violate these GTC, or misuse the platform in any manner.
4.4 Hob-hob reserves the right to decline, remove, or modify any listing that does not meet these criteria.
4.5 Creators on hob-hob may include professionals, hobbyists, amateurs, or other individuals offering creative experiences. This list is not exhaustive. All experience listings must align with hob-hob’s focus on creative and hobby-based experiences.
4.6 Hob-hob may review listings for completeness and compliance with platform guidelines. This review is limited to a general platform check and does not constitute verification, endorsement, or guarantee of the accuracy, legality, safety, quality, or suitability of the listing or experience. Creators remain solely responsible for their listings and the experiences they offer.
4.7 Creators are solely responsible for the accuracy and legality of their listings. They must hold all necessary rights to images and materials they upload and comply with applicable tax and regulatory requirements. This includes obtaining any required permits, licenses, or certifications necessary to offer their experiences in compliance with applicable laws.
4.8 For privacy reasons, only an approximate experience location is displayed before booking. The exact meeting point is disclosed only after confirmation of the booking.
4.9 To receive payments, creators must create or connect a Stripe Standard account. Stripe manages the onboarding and verification process, which may take up to 7–10 days for the first payout. Hob-hob does not access or control Stripe's system and is not responsible for any delays, fees, or technical issues. Payments are currently processed through Stripe. Hob-hob may introduce additional payment methods in the future.
4.10 Users are required to provide accurate, complete, and up to date information when creating an account and must keep such information updated. Users are responsible for maintaining the confidentiality of their account credentials and must not share access with third parties. If a user suspects unauthorized access to their account, they must notify hob-hob immediately. Hob-hob is not liable for any loss or damage resulting from unauthorized use of an account due to failure to protect credentials.
4.11 Users may only use the hob-hob platform for lawful purposes and in accordance with these Terms and Conditions. The following actions are strictly prohibited:
1. Attempting to gain unauthorized access to systems, accounts, or data.
2. Circumventing or interfering with security measures of the platform.
3. Using bots, scripts, scraping tools, or automated systems to access or extract data.
4. Uploading or distributing malicious software or harmful content.
5. Using the platform outside its intended purpose as a marketplace for creative experiences.
6. Using user data obtained through the platform for unrelated commercial purposes.
7. Copying, reproducing, modifying, or reverse engineering the platform, except where permitted by law.
8. Bypassing the platform to complete transactions initiated through hob-hob in order to avoid applicable fees or commissions, including attempting to redirect users to transact outside the platform.
Hob-hob reserves the right to restrict access, suspend accounts, or terminate usage in case of violations.
4.12 Hob-hob aims to ensure reliable access to the platform but does not guarantee uninterrupted availability. The platform may be temporarily unavailable due to maintenance, technical issues, or third party service disruptions. Users may contact support via hello@hob-hob.com and are required to provide accurate and complete information when reporting issues.
5. Payment and Refunds
5.1 All payments on hob-hob are processed through Stripe, a certified third-party payment provider using Stripe Connect (Standard). When an explorer books an experience, the full amount is paid directly into the creator’s Stripe account. Hob-hob does not collect or hold user funds at any time.
5.2 Hob-hob applies a platform commission fee to each completed transaction. This fee is automatically deducted at the time of payment, together with Stripe’s transaction processing fee. The remaining amount is then transferred directly to the creator’s Stripe account. Hob-hob does not control Stripe’s fee structure and is not responsible for any deductions, delays, or issues related to Stripe’s payout process.
5.3 Hob-hob does not offer offline payment options. All transactions must be completed through the payment methods integrated into the platform for user protection and platform security.
5.4 If an Explorer cancels an experience within the applicable cancellation period stated in the experience listing, the Explorer will receive a refund of the booking amount to the original payment method. The standard cancellation period is 24 hours before the scheduled start time. Certain experiences, including cooking, baking or food related experiences, may be subject to a longer cancellation period, including 48 hours, where explicitly stated in the listing.
If an Explorer cancels after the applicable cancellation period stated in the listing, the booking is non refundable and the full amount remains with the Creator.
If a Creator cancels an experience at any time, the Explorer will receive a full refund of the booking amount. The Creator remains responsible for any Stripe transaction fees associated with the payment and refund.
In all refundable cases, the hob-hob platform commission is also refunded to the Explorer. Stripe transaction fees remain the responsibility of the Creator.
All refunds are processed through Stripe to the original payment method used at the time of booking. Hob-hob does not control Stripe’s fee structure and is not responsible for any deductions, delays, or technical issues related to Stripe’s processing.
5.5 Hob-hob is not responsible for any payment disputes between users. In case of a dispute, explorers and creators must resolve the issue directly or via Stripe. Hob-hob may assist with supporting documentation but does not intervene in dispute decisions.
5.6 Disputes initiated by explorers through their bank or card issuer (e.g., chargebacks) are handled directly by Stripe and may lead to a temporary or permanent reversal of funds. Hob-hob does not control this process and is not liable for any resulting fees or deductions. Creators are solely responsible for maintaining documentation and complying with Stripe’s dispute resolution procedures.
5.7 For more information about Stripe’s services and dispute handling, users are encouraged to consult: Stripe documentation. Hob-hob is not affiliated with Stripe beyond the integration of its payment services and assumes no liability for Stripe’s decisions or actions relating to user accounts or payments.
6. Cancellations and rescheduling
6.1 Rescheduling is only possible if both the explorer and creator mutually agree. Hob-hob is not responsible for coordinating or enforcing rescheduling arrangements and does not guarantee the availability of alternative dates. Any changes to the original booking, including rescheduling, must be agreed upon directly between the users. It is recommended to confirm such changes in writing for clarity and record keeping.
6.2 Hob-hob reserves the right to suspend or remove creators who repeatedly cancel experiences, as frequent cancellations undermine trust and reliability on the platform.
6.3 A creator may cancel an experience at short notice if external circumstances make it impossible or significantly unsafe to proceed. Such circumstances include, but are not limited to, extreme weather conditions, government restrictions or official orders, strikes or transportation disruptions, and unforeseeable technical or personal emergencies that prevent the creator from delivering the experience.
6.4 A creator may refuse an explorer’s participation in an experience if the explorer does not meet the clearly stated requirements outlined in the listing, such as age limits, physical ability, or required equipment. Creators may also deny participation if the explorer’s behavior poses a safety risk, disrupts the experience, or violates reasonable conduct expectations. In such cases, no refund will be issued. Creators are expected to exercise this right fairly, without discrimination, and in accordance with applicable laws. In all cases, refunds are subject to the payment and fee structure defined in Section 5.4.
6.5 A creator may implement minor changes to the experience program when necessary due to short term circumstances. Such changes must not significantly alter the core nature of the experience and should be communicated to the explorer as early as possible.
7. Reviews and user content
7.1 Hob-hob allows users to read and submit reviews and other content regarding experiences, which reflect personal opinions and do not represent hob-hob’s views. Reviews reflect the personal opinions of individual users at a specific point in time. The perception of an experience may change over time, and experiences may be updated or modified by creators after a review is posted.
7.2 Reviews and ratings should be considered as part of a broader perspective, and a single review does not necessarily reflect the overall quality of an experience. The total number of reviews and the average rating should be taken into account when assessing an experience.
7.3 Users can contribute to the hob-hob platform by writing reviews and posting photos of experiences they have attended. Users are fully responsible for the content they post. It is strictly prohibited to upload or post:
• Content that is false, misleading, or deceptive.
• Reviews written in exchange for compensation or incentives.
• Advertisements for external services, products, or companies.
• Reviews that violate the privacy, intellectual property, or legal rights of others.
• Content that contains offensive language, discrimination, hate speech, violence, or illegal activity.
7.4 Users must ensure that they have the necessary rights before uploading content. In particular:
• Photos containing identifiable individuals should only be uploaded with their explicit consent.
• Users may not upload copyrighted material unless they are the rightful owner.
7.5 Hob-hob reserves the right to remove or edit reviews and content that violate these guidelines.
7.6 Users are solely responsible for all content they upload, publish, or share on the hob-hob platform, including descriptions, images, and reviews. Users confirm that they have all necessary rights, permissions, and consents to use and share such content. By uploading content, users grant hob-hob a non exclusive, worldwide, royalty free right to use, reproduce, display, and distribute such content for the purpose of operating, improving, and promoting the platform, including use in marketing and advertising materials. Hob-hob reserves the right to remove or modify content that violates these Terms or applicable laws.
8. Data protection
8.1 Hob-hob processes all user data in accordance with its Privacy Policy and in compliance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR), where applicable.
8.2 Hob-hob collects and processes personal data for the purpose of operating and maintaining the platform, facilitating bookings and payments, improving user experience, providing customer support, and conducting marketing and promotional activities.
8.3 Hob-hob may share limited personal data with trusted third party service providers to ensure the proper functioning of the platform and the delivery of its services. These providers may include payment processors such as Stripe, analytics tools, and marketing or communication platforms. Such data sharing is limited to what is necessary for the respective service, including processing payments, operating and improving the platform, analyzing performance, and enabling communication with users. All third party providers are required to process personal data in accordance with applicable data protection laws and appropriate contractual safeguards. Further details on data processing, legal bases, service providers, and user rights are set out in the Privacy Policy.
8.4 Users have the right to request access to their data, modify account settings, or delete their personal information by contacting hob-hob support.
8.5 The hob-hob platform provides automatic translations to make content accessible in multiple languages. These translations are generated by software and may contain errors or inaccuracies. Users should verify critical details (e.g., meeting locations, special requirements) in the original language of the listing to ensure accuracy. Hob-hob is not responsible for any misunderstandings or misinterpretations caused by automated translations. In case of discrepancies, the original language version prevails.
8.6 Certain experiences may be offered in collaboration with third party partners. In such cases, users may be required to provide additional consent to the partner’s own terms and privacy policy during the booking process. Any personal data shared with such partners will be processed in accordance with their respective privacy policies. Hob-hob is not responsible for the data processing practices of these third parties.
9. Pricing and taxes
9.1 The prices of experiences are set by the creators and are displayed on the hob-hob platform.
9.2 The prices may be subject to additional fees, special provisions, or conditions.
9.3 By completing a booking, users authorize hob-hob to process the payment through Stripe on behalf of the creator.
9.4 By authorizing payment, users consent to their payment information being used to process the transaction for the creator. Hob-hob reserves the right to limit access to certain payment methods based on a user's creditworthiness or payment history.
9.5 Users are responsible for complying with any applicable tax regulations in their jurisdiction. Hob-hob does not collect or remit taxes on behalf of users, and creators must ensure they comply with VAT or other local tax obligations.
10. Liability and legal protection
10.1 Hob-hob does not guarantee uninterrupted access to the platform and is not liable for outages or technical failures. Users acknowledge that the platform may be subject to maintenance, technical disruptions, or third-party service issues that could temporarily affect availability.
10.2 Hob-hob is not liable for any losses, damages, claims, costs, or expenses arising from or in connection with the use of the platform or participation in experiences, including but not limited to:
• injuries, property damage, or losses occurring during an experience.
• accidents, theft, or other unforeseen incidents.
• any failure by creators or explorers to fulfill their contractual obligations.
• loss or damage arising from force majeure events, including natural disasters, cyberattacks, technical failures, government restrictions, or other events beyond hob-hob’s reasonable control.
10.3 Hob-hob does not employ creators. They are independent users responsible for their own legal and tax compliance. Creators are solely responsible for ensuring that their experiences comply with local laws, safety regulations, and any necessary permits or insurance requirements.
11. Indemnification
11.1 Users agree to fully indemnify and hold harmless Hob-hob, its affiliates, employees, and partners from any claims, liabilities, damages, or legal costs arising from:
• Any misrepresentation, act, or omission by the user in connection with their use of the hob-hob platform.
• Any breach of these Terms and Conditions or violation of applicable laws.
• Any claims made by third parties due to the user’s content, conduct, or activities on the platform.
11.2 Users are solely responsible for their interactions, agreements, and transactions with other users on the platform. Hob-hob is not liable for any disputes, financial losses, damages, claims, costs, or expenses resulting from such interactions, including but not limited to disputes relating to the performance, quality, cancellation, or delivery of experiences. Users acknowledge that they enter into agreements at their own risk and should exercise due diligence when booking or providing experiences.
12. Intellectual property
12.1 The hob-hob platform, including its design, content, features, and underlying technology, remains the exclusive property of hob-hob or its licensors.
12.2 No rights, title, or interest in the platform are transferred to users.
12.3 Users may not copy, reproduce, modify, or distribute any part of the platform except as necessary for its intended use.
13. Severability
13.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
14. Governing law and final provisions
14.1 These GTC are governed by Swiss law. Users agree that all rights, obligations, and transactions arising from the use of the hob-hob platform shall be interpreted in accordance with Swiss law.
14.2 Disputes will be handled in the courts of Zurich, Switzerland. If a legal dispute arises, users agree to submit to the exclusive jurisdiction of the Zurich courts.
14.3 Hob-hob reserves the right to update these terms and will notify users of significant changes. Continued use of the platform after updates take effect constitutes acceptance of the revised Terms and Conditions.
14.4 Hob-hob may add, modify, or remove features of the platform at any time to improve functionality or user experience. While significant changes will be communicated, hob-hob is not obligated to notify users of every platform update. Users are responsible for reviewing these terms periodically. Continued use of the platform following updates constitutes acceptance of the revised terms.
Last modified: May 2026
